Havvel : Shipping & Delivery Policy

LAST MODIFIED: 3 December 2023


Havvel, referred to as "we" and "us", operates the website (www.havvel.com) referred to as the "Website". When you place an order through this Website, you accept the following terms. These terms are established to ensure mutual understanding and agreement between both parties regarding our services and to protect the interests of both parties.

1. General
 
Subject to stock availability, we make an effort to keep accurate stock numbers on our website. However, on occasion, there may be an error in our stock count, leading to a situation where we cannot fulfil all your items at the time of purchase. If this occurs, we will deliver the available products to you and get in touch with you to determine if you prefer to wait for the restocked item or receive a refund.

2. Shipping Costs
 
The shipping fee is calculated during the checkout process, based on the weight, dimensions, and delivery location of the items in the order. The shipping payment will be added to the overall purchase amount and will serve as the final cost for the customer.

3. Returns

At Havvel, we are more than happy to accommodate returns based on a change of mind, provided that the request for return is received by us within 15 days of receipt of the item.
The item must be returned in its original packaging, unopened and in a condition that is suitable for resale.
Once the return is received and accepted, we will process the refund. We will notify you via email once the process is completed.

4. Delivery Terms
 
Transit Time Domestically
Typically, it takes 7 to 14 days for domestic shipments to be delivered.
 
Change Of Delivery Address
Regarding requests for changing the delivery address, we can alter it prior to the dispatch of the order.

Items Out Of Stock 
In case an item is not available, we will promptly send the available items and will send the rest of them as soon as they are back in stock.
In the event of an item being unavailable, we will process a cancellation and refund for the out-of-stock item and proceed with shipping the remaining items in the order.

5. Delivery Time Exceeded
 
Please contact us if the delivery time has surpassed the expected delivery window, so we can initiate an inquiry.

6. Tracking Notifications
 
Once their order is dispatched, customers will receive a tracking link which will allow them to monitor the status of their shipment, as updated by the shipping provider.

7. Parcels Damaged In Transit
 
In the event of a damaged parcel during transit, kindly reject it from the courier if possible and reach out to our customer service team. If the parcel was delivered in your absence, please inform our customer service team for further instructions.

8. Duties & Taxes

Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the website.

9. Cancellations
 
You may cancel your order at any time prior to dispatch. However, if your order has already been dispatched, kindly refer to our Refund Policy for further information.

10. Insurance

The insurance coverage for the loss and damage of parcels is up to the value declared by the courier.
 
Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
 
Process for parcel lost in transit 
As soon as the courier finishes investigating the claim, we will proceed with either a refund or a replacement.

11. Customer service

For all customer service enquiries, please email us at support@havvel.com or visit Contact Us page.